ABOUT US

 

 

Welcome to Kitchen N Home. We are Sydney based Homeware & Kitchenware online store. We have our own imported products, offered a good range of kitchenware at wholesale price to public, which give our customer best cost/performance ratio. We are also authorized retailer / distributor of popular branded homeware.

We create functional and timeless tools with newest technology for modern kitchens, from households to professional kitchens. 

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FAQ

 
 

Can I change or cancel my order once the order is confirmed?

 

Yes, you can change or cancel your order before you submit the payment. Once payment received, we will send your order as soon as possible. Request to change or cancel after payment made is not accepted as the item may have been sent already.

 

Payment and Shipping

 

You can make payment via Paypal platform, either with paypal account or just credit card without paypal account (select credit card payment on Paypal login page at the bottom of the screen).

 

We use Australia Post eParcel system to ship all of the items with tracking. Your order will be dispatched within 1 – 3 business days after payment confirmed, and most of them will be sent within 24 hours. 

Returns & Refunds

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your item arrives damaged or "dead on arrival", we will arrange a replacement and cover the cost of sending the replacement to you, sending the damaged or “dead on arrival” item back to us is at the buyers responsibility. Please note the damaged or DOA item must be returned before the replacement can be sent. All items damaged or DOA must be reported within 14 days of receiving the item. After the 14 days if you have any problems regarding your item all postage costs are at the buyers responsibility. The buyer must cover all postage costs involved.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.